Shipping Policy

Order Processing

Your order will be processed within 1-3 business days. Please note that certain factors, such as incomplete payment, insufficient address information, or high seasonal demand, may affect processing times. In such cases, we will contact you via email before proceeding with the order to ensure successful delivery.

Shipping Time

We offer Free Worldwide Shipping within 7 - 14 business days for most items, depending on the location.

Factors Beyond Our Control

There are external factors beyond our control that may impact shipping, including weather conditions, holiday seasons, and shipping company errors. While we cannot control these variables, we strive to keep you well-informed with all available information.

Taxes and Duties

Additional costs do not apply to US, UK, and EU orders as these are included in the price.

For orders outside of these territories, The Urban Glide cannot be held liable for any additional customs charges or taxes. We also cannot be held accountable for any shipping delays caused by customs. Please check your country's customs and tax rules. 

Order Cancellation

If you wish to cancel your order after payment, please contact us promptly. While we will do our best to assist you, we cannot guarantee cancellation once the order has been forwarded to the warehouse. If the order has already been processed or shipped, cancellation may not be possible, and you may need to initiate a product return.